Privacy Policy mrwira
– Your Personal Data Protection

Mrwira ("we", "the Company") respects the privacy of every individual who uses our platform at mrwira.onl. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you register or use the services we offer.

By using the mrwira platform, you agree to the practices described in this Privacy Policy. This document forms part of the Terms and Conditions mrwira and should be read together.

We are committed to ensuring your personal information is processed transparently, fairly, and securely, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global industry best practices. If you have any questions regarding this policy, do not hesitate to contact our team.

Mrwira collects various types of information to enable us to provide you with the best possible service. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and password.
• KYC Information: A copy of your identity card, passport, or other identity document; a selfie for facial verification; proof of address such as a utility bill or bank statement.
• Financial information: Bank account number, digital wallet details, or other payment method information you use for deposits and withdrawals.
• Communications: Any messages, complaints, or feedback you submit to our support team.

2.2 Information Collected Automatically

• Usage data: Pages visited, games played, session duration, and in-platform actions.
• Device information: Device type, operating system, phone model, app version, and unique device identifier.
• Network data: IP address, browser type, internet service provider, and estimated geographic location.
• Cookie and tracking technology data: As described in section 5 of this document.

2.3 Information from Third Parties

• Identity verification information from trusted third-party KYC providers.
• Fraud prevention data from security service providers.
• Publicly available information for legal compliance purposes.

The information we collect is used for the following purposes:

Mrwira will not use your data for any purpose beyond those stated above without first obtaining your consent. You may withdraw consent for marketing communications at any time through your account settings.

Mrwira does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: Companies we engage to help operate the platform, such as payment processors, KYC service providers, hosting providers, and analytics services. They are only permitted to use your data for the purposes we specify.
• Legal Authority: Where required by law, court order, or a competent government authority, we will disclose the necessary information.
• Fraud Prevention: With security and fraud prevention service providers to protect our platform and members.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to appropriate privacy protections.

All third parties we work with are required to comply with strict security and privacy policies. We enforce legally binding data protection agreements with all parties that process personal data on our behalf.

Mrwira uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly. This includes login session cookies and security cookies. Without these cookies, core services will not function.
• Performance Cookies: Collecting information on how you use our platform, such as most frequently visited pages. This data is used to improve platform functionality.
• Functional Cookies: Saving your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for service improvement purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mrwira platform. Continued use of our platform is considered consent to the use of cookies as described here.

We take your data security very seriously. mrwira implements a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All data transmitted between your browser and our servers is fully encrypted.
• Strict access controls: Only authorised personnel may access members' personal data, and only to the extent required for their duties.
• Regular security audits: We conduct regular penetration testing and vulnerability assessments.
• 24/7 Monitoring: An automated monitoring system detects and alerts on any suspicious activity in real time.
• Staff training: All mrwira staff undergo regular security awareness and data privacy training.
• Two-factor authentication: Available for member accounts as an added layer of security.

Mrwira retains your personal information for as long as your account is active or as long as necessary for the purposes described in this policy. The specific retention periods are as follows:

• Active account information: Retained for as long as your account is active and for several years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian anti-money laundering (AML) legal requirements.
• KYC documents: Retained for the period required by applicable laws and regulations, typically no less than 5 years after the business relationship ends.
• Support communication logs: Retained for 2 years after case resolution.
• Analytics data: Anonymised data may be retained for longer periods for business analytics purposes.

Once the defined retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures.

Under Malaysia's PDPA and international best practices, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to know what personal data we hold about you and how it is used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to any legally binding obligations that apply to us.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the mrwira support team via email at [email protected]. We will process your request within 30 business days. In complex cases, we may require additional time and will notify you accordingly.

The mrwira platform is exclusively for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

If we discover that we have unknowingly collected personal information from underage users, we will take immediate steps to delete that information and terminate the account in question. If you believe your child has registered on our platform, please contact us immediately.

The mrwira platform uses certain third-party services for operational purposes, such as payment processors and KYC providers. While we select trusted partners and bind them to strict data protection agreements, we are not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policies of any third-party services you use alongside the mrwira platform. This Privacy Policy applies only to information collected directly by mrwira.

Mrwira reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:

• Clear notifications on the platform's home page.
• Email to the address registered to your account.
• In-app notifications on the mrwira mobile app.

The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment. We encourage you to review this page periodically. Continued use of the platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the mrwira platform
• FAQ Page: mrwira.onl/faq

We will endeavour to resolve your concerns promptly and fairly. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.